Nuance medical transcription audio issues

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In the image below, the status has been marked with a red box. In this example the typist is at "Transcription Level" as well. The easiest way to verify if the typist is in the pool for the transcription is to click in the Pool columns for the TID in question. This area has been marked with a red box in the image below. When you click in this area the following window opens showing all typists assigned to this pool. Note that all typists are listed no matter their transcription statuses transcription level, QA1 level, etc.

If the transcriptionist is not listed in this area, then the job will not download to this typist automatically. The job may still be manually assigned to this typist, though. Please see image below for settings for the typist's pools.

Note, the User Pool and the Document Pool for the transcription can be seen in the image in Step 2 of this section. If a transcription is still not downloading that you believe should, check to make sure the audio is not corrupted. The easiest way to do this is to play the audio in InCommand.

If the audio plays correctly then it is not corrupted and should have no problem downloading into InScribe for the typist either. If the audio file is corrupted then please submit a help desk ticket at www. Check to make sure there isn't a corrupted audio file on the typist's computer which is blocking new jobs.

In rare instances, a file that has already been downloaded onto the transcriptionist's computer might be causing the problem with new jobs downloading. Note: if this option is not available, please have the transcriptionist upgrade to the latest version of the program before proceeding. Leave the window that appears open on the screen and exit InScribe choosing to check-in all jobs when you are sure you have no other outstanding work you have typed on.

Pay special attention to any audio files with MP3 extensions. If you see any in this folder please delete them or move them to another location on the computer. These are the most useful troubleshooting tips when there are problems with transcriptions not downloading correctly to a typist's computer. If these steps do not resolve the problem please contact the helpdesk for further assistance.

Skip to Main Content. Home News and Events More. Expand search. If you are using an application that is not supported by Dragon, you may not have access to features such as Correction. Check the Guidance window for information about what Dragon can do in your current application. See Mixing dictation with typing for more information. Even if you are using a fully supported application, be aware that Correction is also not available for Transcription files.

You can edit transcribed text by voice, but Dragon does not have access to the audio required to use Correction. See Editing a transcribed file for more information. See Preferences window: Advanced pane for more information. Currently, Dragon offers Web extensions only for Firefox and Safari.

If you wish to use a different browser, you can access some Dragon functions:. You cannot use your voice to access links, buttons, or other Web page features. If you need access to these features, use Safari or Firefox instead. If you have a small screen and many items in the menu bar, Dragon can get squeezed out. Things you can do:. In order for the microphone to automatically go into Sleep mode, Dragon must detect no sound input for the time period specified in the Preferences pane by default, 1 minute.

See General Preferences pane for more information. If your microphone is very sensitive, it may be detecting too much background noise, which Dragon could interpret as audio input. Try running Microphone Setup and manually adjusting the audio input level gain. See Microphone Setup for more information. All Files. Menu Troubleshooting overview In this topic, learn what to do if you have problems such as: Recognition is poor Cursor is jumping to the wrong place Dragon is only responding to commands Dragon does not detect any audio Commands are not working Correction is not working Dragon is not working in my Web browser Dragon menu is not showing in the menu bar Dragon is unresponsive.

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