Nuance support dragon

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Dragon Professional Anywhere was built from the ground up as a pure virtual application to allow for rapid deployment and help ease the burden on overworked IT staff. The Nuance custom audio channel significantly reduces the bandwidth requirements for audio transmission from the client end point to the virtual application. These custom audio channels are automatically installed on the server when you deploy the main Dragon Professional Anywhere application.

The client components of the extensions still need to be installed on the client PC using the installation packages below. For more information on the available audio solutions for your configuration, see Dragon Professional Anywhere Audio Routing Solutions in Virtualized Environments.

The Nuance virtual extensions are designed to be backward compatible from Dragon Professional Anywhere to the client end point. This means you can run newer versions of Dragon Professional Anywhere in your virtual environment and they will be compatible with older versions of their corresponding client end point extension.

The following recommendations and restrictions apply:. Nuance Citrix extensions v Note: Starting with Citrix Virtual Apps and Desktops 7 , the Virtual channel allow list policy setting will be enabled by default. This means that Nuance virtual extensions will no longer work with the default configuration. For more information, contact Nuance technical support. Nuance VMware extensions v Nuance RDS extensions v Optional third-party microphone extensions v Virtualization technology support varies by microphone supplier.

The rapid rise of the cloud computing model has fundamentally reshaped the software industry and the way software is delivered. Gone are the days of biannual software releases shipped on a DVD, replaced with a cloud distribution model that allows software manufacturers to rapidly innovate and easily distribute their solutions to cloud connected customers.

Nuance is no exception, and we have used the cloud model to radically accelerate our ability to deliver new solutions, capabilities and features into the market and respond to our customers' needs. A given major release or point release is supported for 12 months after the initial release date.

During this period, Nuance will investigate any reported issues and make best efforts to address any confirmed defects in a future major, point or service release. End of Support EOS. If a major release or point release is more than 12 months old, it will still interoperate with our Nuance cloud, but it is no longer officially supported. Any issues reported against an unsupported release will not be analyzed or investigated.

End of Life EOL. A major release or point release that is more than 15 months old will no longer function due to advances in the Nuance cloud infrastructure. Dragon Professional Anywhere relies on a modern software infrastructure in order to be able to provide frontend speech recognition in a highly secure manner. Key components include modern operating systems from Microsoft, the latest and most secure versions of the Microsoft.

In keeping with standard industry practices, these vendors routinely discontinue support for older products. By default, when a third-party vendor such as Microsoft or Citrix no longer supports an existing product, Nuance also officially ends support of Dragon Professional Anywhere running in that environment.

Although the product may continue to function, Nuance will not be able to address any performance, security or functional issues that may arise from using unsupported third-party software.

Dragon Solutions Please select from our top support links below. Dragon Anywhere. Contact us. Dragon Legal Australian discontinuation. Healthcare solutions Please visit our Nuance Healthcare support page or directly log a ticket in the support portal available for all Nuance partners and direct customers under maintenance contract. Omni-channel solutions Please select from our top support links below.

Imaging solutions. Kofax support Open a new window.

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Gone are the days of biannual software releases shipped on a DVD, replaced with a cloud distribution model that allows software manufacturers to rapidly innovate and easily distribute their solutions to cloud connected customers. Nuance is no exception, and we have used the cloud model to radically accelerate our ability to deliver new solutions, capabilities and features into the market and respond to our customers' needs.

A given major release or point release is supported for 12 months after the initial release date. During this period, Nuance will investigate any reported issues and make best efforts to address any confirmed defects in a future major, point or service release. End of Support EOS. If a major release or point release is more than 12 months old, it will still interoperate with our Nuance cloud, but it is no longer officially supported. Any issues reported against an unsupported release will not be analyzed or investigated.

End of Life EOL. A major release or point release that is more than 15 months old will no longer function due to advances in the Nuance cloud infrastructure. Dragon Professional Anywhere relies on a modern software infrastructure in order to be able to provide frontend speech recognition in a highly secure manner. Key components include modern operating systems from Microsoft, the latest and most secure versions of the Microsoft. In keeping with standard industry practices, these vendors routinely discontinue support for older products.

By default, when a third-party vendor such as Microsoft or Citrix no longer supports an existing product, Nuance also officially ends support of Dragon Professional Anywhere running in that environment.

Although the product may continue to function, Nuance will not be able to address any performance, security or functional issues that may arise from using unsupported third-party software. Installation packages Virtual environment support Documentation.

Installation packages Dragon Professional Anywhere is an enterprise level productivity application that provides full support for local desktop installations as well as virtual deployments. Local installation Dragon Professional Anywhere can be installed by enterprise professionals directly on their computers using the ClickOnce installation link that was provided in your Welcome Kit. Virtual deployment Dragon Professional Anywhere can be published as a virtual application or installed as part of a virtual desktop image.

XCOPY deployment package Windows Installer deployment package Virtual environment support Dragon Professional Anywhere was built from the ground up as a pure virtual application to allow for rapid deployment and help ease the burden on overworked IT staff. Benefits The Nuance custom audio channel significantly reduces the bandwidth requirements for audio transmission from the client end point to the virtual application.

Compatibility The Nuance virtual extensions are designed to be backward compatible from Dragon Professional Anywhere to the client end point. The following recommendations and restrictions apply: Compatibility for up to one year: New versions of Dragon Professional Anywhere are backward compatible with the corresponding end point virtual extensions for up to a year. Best practice end point : We recommend that you update your client end point extension as soon as possible to benefit from fixes and optimizations applied to the extensions.

Download Nuance VMware extensions v Download Nuance RDS extensions v Download Optional third-party microphone extensions v Documentation The following guides are available for download. End-of-life policy The rapid rise of the cloud computing model has fundamentally reshaped the software industry and the way software is delivered.

Third-party end-of-life support policy Dragon Professional Anywhere relies on a modern software infrastructure in order to be able to provide frontend speech recognition in a highly secure manner.

Get support Need help? Simply choose a category from the dropdown menu on the right or find the appropriate product or solution link below. Find your category: Please select Dragon Solutions Please select from our top support links below. Dragon Anywhere. Contact us. Dragon Legal Australian discontinuation.

Healthcare solutions Please visit our Nuance Healthcare support page or directly log a ticket in the support portal available for all Nuance partners and direct customers under maintenance contract.