Service delivery manager in cognizant

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Share value addition and best practices across teams. Identify opportunities for Growth. Participate in management discussions Governance discussion, Management forums with customer.

For Medical Management and Provider Services : Identify and escalate critical issues proactively and also act on those issues accordingly. For Claims and RCM : Optimize process performance to create value for customer through optimum use of quality tools.

Focused on quality that strives for perfection through Six Sigma, Lean concepts etc. Anticipate issues and needs of the customer related to the project and address them proactively. Work with support functions to enable infrastructure support to team and ensure zero downtime.

Resource utilization and scheduling of end to end work. Prepare for infrastructure and other growth related requirements while working with the PMO team. Review documentation and knowledge transfer as per the project plan. Plan for resources based on volume projection and current available head count and allocate responsibilities.

Ensure timely forecasting is done to meet the future resourcing requirements. Oversee and support the transition of processes to Cognizant. Encourage cross functional interaction to be able to solve issues quickly. Adopt and replicate best practices from other engagements in SBU and organization. Update leadership on key risks in the engagement. Enable risk assessment and establish mitigation plan.

Responsible for proactively managing costs to achieve and exceed profitability targets. Review process audit findings and take corrective action to prevent negative results. Identify cost optimization opportunities. Ensure adherence to Quality norms and processes. Perform checks to ensure that the process adheres to the guidelines and market standard prescribed SOX, etc.

Adhere to Organizational policies and procedures. Share best practices within the SBU and Organization. Adopt and implement organization initiatives like 'Best in Class', Pinnacle, Innovation programs etc.

Accountable for Service Delivery of the account. Responsible for overall billing and invoicing. Build a culture of recognition, associate communication and celebration in the SBU. Ownership for allround people development through career planning, performance management and employee engagement.

Conduct team building activities to enhance motivation. Conduct knowledge transfer sessions for new joiners in the team. Drive knowledge management and continuous up skilling of the team. Responsible for competency and leadership development. Conduct appraisals for team members in a timely fashion. Manage attrition and absenteeism. Responsible for implementing all the Organizational and Practice level frameworks.

For NA : Establish systems and procedures in the team. Reporting to the manager on performance, status and any escalations. Identify and develop promotable resources from within the team. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U. Learn how Cognizant helps clients lead with digital at www. Applicants may be required to attend interviews in person or by video conference. Research Reports.

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Manage service delivery for a suite of customers and provide day to day operational guidance.